Technology and Innovation in Government

This research area focuses on the use of technology by government and for the governance of complex intersectoral initiatives. CSTEPS studies have examined adoption and use of new media technologies in public organizations, while others have investigated the use of technology on government-stakeholder engagement. The research questions addressed concern many of the traditional themes of public administration and governance including equity, efficiency and effectiveness. Recent projects are merging insights from digital government to inform institutional design for global initiatives on sharing pre-comptitive genomic data for scientific research.

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This project consists of the design and baseline interviews for an evaluation of an innovative project to integrate digital inclusion initiatives into community-building efforts in several low-income Chicago neighborhoods.

The Institute for Policy and Civic Engagement (IPCE) is a new organization at the University of Illinois at Chicago primarily funded by the State of Illinois. IPCE’s mission is to “transform democracy by creating a more fully engaged citizenry with more effective leaders”.

The emerging and important area of social computing, or the support of social behavior through computing technologies, is expected to have significant implications for the conduct of work in modern organizations.

This research aims to develop and administer a national survey of state and local government agencies to examine the extent to which different agencies utilize technology (Internet and non-Internet based) to seek input from citizens and other stakeholders.

Past Publications

Welch, E.W., Moon, J. (2015) Chapter 24: Managing E-government. In J. Perry and R. K. Christensen, eds. Handbook of Public Administration, 3rd Edition, Jossey-Bass Publishers.

Feeney, M. K., and E. W. Welch. (2014). Technology-Task Coupling: Exploring Social Media Use and Managerial Perceptions of E-Government. American Review of Public Administration August 20 2014. 10.1177/0275074014547413 

Welch, E.W., and Yavuz, N. (2014) Factors Affecting Openness of Local Government Websites: Examining the Differences across Planning, Finance and Police Departments. Government Information Quarterly.


Welch, E.W., and Feeney, M.K. (2014). Technology in government: How organizational culture mediates information and communication technology outcomes. Government Information Quarterly. 1-OCT-2014 DOI: 10.1016/j.giq.2014.07.006

Wang, Shu, and M.K. Feeney (2014) Determinants of information and communication technology use in municipalities. American Review of Public Administration. October 19, 2014, doi: 10.1177/0275074014553462

Feeney, M.K. and  Welch, E.W. (2013). Implementing information and communication technologies (ICTs) in public organizations: The mediating effects of organization routineness and centralization on ICT and managerial outcomes. Proceedings of the 14 International Digital Government Research. Pages 38-45. ISBN: 978-1-4503-2057-3.

de Oliveira, G. and Welch, E.W. (2013). Social Media Use in Local Government: Linkage of Technology, Task, and Organizational Context. Government Information Quarterly. 30(4): 397-405

Grimmelikhuijsen, S., and Welch, E.W. (2012). Factors Determining the Transparency of Air Pollution Information?: Factors affecting Internet information transparency of local government. Public Administration Review, 72(4): 562-571. 

Feeney, M,K., and Welch, E.W. (2012). Electronic Participation Technologies and Perceived Outcomes for Local Government Managers. Public Management Review, 14(6): 815-833. DOI: 10.1080/14719037.2011.642628. 

Welch, E.W. (2012). The Rise of Participative Technologies in Government. In M.A. Shareef, N. Archer, Y.K. Dwivedi, A. Mishra, & S.K. Pandey (Eds.), Transformational Government through eGov Practice: Socio-economic, Cultural, and Technological Issues (pp. 347-367). Bingley, United Kingdom: Emerald Publishers.

Welch, E.W., Pandey, S.K., and Yavuz, N. (2010). Multiple Measures of Website Effectiveness and their Effect on Service Quality in Health and Human Service Agencies. Advances in Management Information Systems, Volume 17. 

Welch, E.W., and Pandey, S.K. (2007). E-Government and Bureaucracy: Toward a Better Understanding of Intranet Implementation and Its Effects on Red Tape. Journal of Public Administration Research and Theory, 17(3): 379-404. 

Recent Publications